hi folks,
I am getting a 000000- value appearing in my returns credit memo (G2) invoices. This is happening for my France and South Africa Invoices.
1. the VTFL copying control setting for LR to G2 for reference field is "C" (Delivery Number) and the same setting in VOFA (G2 billing type definition) in the cancellation section is "E" (Invoice number). so either my credit memo reference field VBRK-XBLNR should have either delivery number as reference or the credit memo number itself as the reference but i am seeing 000000- value here.
2. there does not seem to be a specific pattern here. the error is random
3. There is no additional user exit or routine to manipulate the reference field value at my end.
4. I already checked the note 328788 for this issue but it refers to only china, peru and chile company codes so i doubt if it can help me.
can you guys help me resolve this issue or suggest me an exact OSS note which can solve my problem.
Thanks,
Siddhant